Shipping & Returns Policy

Shipping 

FREE shipping on orders over $50 or flat $5 shipping fee

We dispatch orders from Monday to Friday and within one business day; not on weekends or public holidays because those are for living life and enjoying time with family. Unfortunately, we can’t ship to PO boxes or outside of New Zealand but any physical address in the country is fine. Please refer to the table below for a detailed breakdown of shipping costs.

Your order is packed with love and sent from Topflite HQ in Ōamaru so allow 2 - 3 days for delivery to the North Island. Many of our products are made at the same site, or just down the road at our Rosedale Farm site which helps us keep the emissions associated with transport low.

If you ticked “Gift” when purchasing, we’ll hand write a card with your note on it for the lucky recipient.

If you have a specific shipping query, please email us at orders@topflite.co.nz.

Returns & Refunds

We want you to love Topflite Hound products as much as we do. If you have a query or concern about something you’ve purchased, the first step is to simply get in touch by calling us on 0800 109 244 or emailing hello@topflite.co.nz.  Our friendly Customer Service team is on hand to help out.

Please endeavour to contact us within 30 days of your purchase if you wish to raise an issue, as we can’t accept returns outside this time period.

If a product is defective or damaged, we will either replace it or refund your purchase. Gift cards are exempt from being returned.

If you’ve simply changed your mind (hey, it happens) we can offer an exchange or store credit. In this case, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.

To return your product, mail it to: Topflite Ltd, 6 Pukeuri-Oamaru Rd, Oamaru, Otago, 9492, New Zealand. 

You are responsible for paying for the shipping costs to return your item. Once your return is received and inspected, our team will be in touch with the next steps. If you believe your parcel was damaged in transit, please notify us immediately. Please retain the damaged product and its packaging as we may need proof to claim the cost of the item and postage from the shipping company.

Refunds can only be made via the original payment method. Payments by credit cards may take up to 10 working days to process.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.